Every reputation lever, in one Bellbird.
A single page that explains every capability that ships in the box — so you can match them against your current stack before you sign.
01 — Monitoring
Always-on review monitoring
Every Google, Yelp, and industry-specific review lands in one inbox within seconds. No polling windows, no missed after-hours reviews — your queue is current the moment a customer hits publish.
Live review feed
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02 — AI replies
Tone-matched AI replies
Drafts learn your voice from past replies, tone guidelines, and banned phrases. Every generated reply is scored against your house style before it ever reaches your queue — and the model adapts as you accept, edit, or reject.
Drafted reply
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03 — Recovery
Negative-review playbook
When a 1- or 2-star review lands, the location owner gets the script, comp offer, and document checklist — not a generic apology. Every negative review is escalated within minutes and resolved with a real path to recovery.
Recovery playbook
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04 — Digest
Weekly sentiment digest
A Monday-morning summary of the ratings trend, response time, and the one theme customers keep repeating. Forward to your owners with a single line — fix this one.
Weekly digest
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05 — Benchmark
Competitor benchmark
See your response time, star average, and review velocity against the operators in your service area. Plain-English notes highlight the one rival whose response time is pulling ahead of yours.
Benchmark chart
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06 — Operations
Multi-location command center
One inbox, every location. Filter by site, star rating, or sentiment; escalate the negative ones to the owner on duty; track per-location response SLAs from a single dashboard.
Locations grid
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See it on your data
Walk through Bellbird against your real reviews.
Send a one-line note and the team will come back with a 15-minute walkthrough on a recent review from one of your locations. No funnel, no SDR sequence.
What you'll see
- A live draft against a real recent review
- Recovery playbook for a 1-star from your footprint
- Weekly-digest preview for one competitor in your area
Always-on review replies, recovery playbooks, and weekly competitor benchmarks for local service brands.